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Stop premium service 57976

Hi..I received this and i cant stop it. Free Msg: You are subscribed to MobiPlanet's UNLIMITED content service for 7.50 EUR/week (3x2.50 EUR) until you send STOP to 57976. Helpline 016869147

When i text stop it fails. Can you please block it. They have taken all my credit Smiley Sad

Re: Stop premium service 57976

@Leahlousie03 You need to follow these instructions from Three_Rachel. She posted it in the announcements but if you search before you post you'll see exactly what you can do cuz this will come up in the search. 

I am not a Three employee. I'm just a little helper Smiley Happy

Three – Covid-19

In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.

Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores

Self-serve options such as, My3 App & Web, 1913 & SMS Codes are also available to you.

For more tips & information, please click here.

We apologise for any inconvenience caused and thank you for your understanding.