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Saved Voicemail - Please help

Lookout
Hi

Please can someone advise me on the following:

If I save a voicemail, will the voicemail be saved forever?

Or will it be deleted after a certain amount of time (even though it has been saved)?

If it is deleted, then after how long is it deleted?

Thanks
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Chosen Solution

Re: Saved Voicemail - Please help

3 Community Manager

Hi there, here's a blog we've put together which goes through voicemail options and should help you with your query - All About Voicemail Blog If you need more information about the options just let me know.

 

@Michael_Mick Cheers for helping and you weren't far off. I've put your suggestion about recording on other devices in the blog. Kudos! 

 

Thanks'

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Re: Saved Voicemail - Please help

I'm pretty sure it's 7 days when you save it but that you can continue to save it but if I were you I'd put the phone on loud speaker and save it onto something else like a tablet that has a mic or computer or laptop or another phone so it's off the voicemail and saved somewhere safe.


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Re: Saved Voicemail - Please help

Lookout
Thanks for your reply.

Can anyone from Three confirm what happens?

There doesn’t appear to be any official guidance on this.

Given that it doesn’t stiupulate on any official guidance, one would expect that a saved voicemail would be saved forever?
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Re: Saved Voicemail - Please help

3 Community Manager

Hi there, here's a blog we've put together which goes through voicemail options and should help you with your query - All About Voicemail Blog If you need more information about the options just let me know.

 

@Michael_Mick Cheers for helping and you weren't far off. I've put your suggestion about recording on other devices in the blog. Kudos! 

 

Thanks'

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Re: Saved Voicemail - Please help

Lookout
Thanks for your reply.

I see that the guidance you attached is from May 2016. Is this still definitely up to date?

I am fairly certain that I’ve had saved voicemails (that I’ve not saved for a second time) that have remained in my voicemail inbox for months.

You are sure that saved voicemails are deleted after 7 days in all instances?

It just seems strange that if you were to receive a voicemail (and save it) then it would only be saved for 7 days. Where as if you were to receive a voicemail (and not save it - but not delete it either) then it would be kept for 14 days.
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Re: Saved Voicemail - Please help

[ Edited ]

Yes it's up to date

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Re: Saved Voicemail - Please help

3 Community Manager
It was created on that date and then updated today with @Michael_Mick suggestion

You can leave it in your mailbox for 2 weeks after listening to it and then save it for an extra 7 days.
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