Prepay

[ciddder]

Hello, calling or data does not work on my phone for some reason in Finland.

I have checked with My3 for my balance and roaming permissions and they’re all fine, but for some reason I’m unable to make any calls at all, even to the free and paid phone helplines on 3.

My reception is fine as well. I have restarted my phone to check too.

I am not sure what to do since this has been a problem for the past week and has brought me much inconvenience - I topped up recently for this trip but I guess it was pointless

I hope 3 will be able to help me with this. Thank you very much.

[Three_Kelly · Accepted solution]

Hi @ciddder, can you PM your details and I'll check out your account for you now?

[Three_Kelly · Accepted solution]

Hi @ciddder, can you PM your details and I'll check out your account for you now?

[billbond4]

Data doesn't seem to work in finland.
Are you using an iphone?

[ciddder]

Yes I am. Can texting and calling work?

[billbond4]

They should do, select a different network and restart phone

[joanne]

Hi I’m currently in Egypt and can’t send text messages? Have not had this issue before, iPhone 6s, automatically selects a network but is there one I should manually choose for Egypt?

[Three_Kelly]

Hi Joanne, what options come up when you manually select a network? Can you select Etisalat?

[joanne]

Yes this is what it picks up automatically , but no luck to actually send messages

[Three_Ashlee]

How's this for you this morning Joanne? This checklist has helped other customers who’ve been in touch for the same reason - http://bit.ly/2wLOCNa  let me know if the steps help especially the manual network selection which will refresh your service.