Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Accepted Solution

Roaming issues

Scout

Hello, calling or data does not work on my phone for some reason in Finland.

 

I have checked with My3 for my balance and roaming permissions and they’re all fine, but for some reason I’m unable to make any calls at all, even to the free and paid phone helplines on 3.

My reception is fine as well. I have restarted my phone to check too.

 

I am not sure what to do since this has been a problem for the past week and has brought me much inconvenience - I topped up recently for this trip but I guess it was pointless Smiley Sad

I hope 3 will be able to help me with this. Thank you very much.

0

Chosen Solution
Highlighted

Re: Roaming issues

Maestro

Hi @ciddder, can you PM your details and I'll check out your account for you now?

View solution in original post

0

All Replies To This Topic
Highlighted

Re: Roaming issues

Maestro

Hi @ciddder, can you PM your details and I'll check out your account for you now?

0
Highlighted

Re: Roaming issues

Legend
Data doesn't seem to work in finland.
Are you using an iphone?

0
Highlighted

Re: Roaming issues

Scout
Yes I am. Can texting and calling work?
0
Highlighted

Re: Roaming issues

Legend
They should do, select a different network and restart phone

0
Highlighted

Re: Roaming issues

Lookout
 
0
Highlighted

Re: Roaming issues

Lookout
Hi I’m currently in Egypt and can’t send text messages? Have not had this issue before, iPhone 6s, automatically selects a network but is there one I should manually choose for Egypt?
0
Highlighted

Re: Roaming issues

Maestro

Hi Joanne, what options come up when you manually select a network? Can you select Etisalat?

0
Highlighted

Re: Roaming issues

Lookout
Yes this is what it picks up automatically , but no luck to actually send messages
0
Highlighted

Re: Roaming issues

How's this for you this morning Joanne? This checklist has helped other customers who’ve been in touch for the same reason - http://bit.ly/2wLOCNa  let me know if the steps help especially the manual network selection which will refresh your service.

0
Announcements

Three – Covid-19

In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.

Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores

Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.

For more tips & information, please click here.

We apologise for any inconvenience caused and thank you for your understanding.