Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!
Reply

Roaming issues when traveling in EU

Scout

Hello folks!

 

Every time I travel anywhere in the EU the roaming just doesn't work.

 

I have Roaming enabled in the settings on my device, I've tried rebooting it, putting 40+ Euro on the account balance just to make sure I have enough funds, but nothing helps. Each time I leave Ireland and land anywhere abroad my network just won't pick up, zero bars, no roaming, just no connection. So far I replicated this behavior in France, Finland, Denmark, Japan and a few other countries.

 

I must admit at this point I'm quite frustrated, I travel a lot and I do need roaming. I've already had a few issues abroad because I wasn't able to receive SMS messages while being abroad and I'm considering switching operators. I really like 3 and don't want to switch until I've exhausted all troubleshooting options. Please help me fix this. 

 

Phone model - Google Pixel. 

 

Will be happy to provide more details in the direct messages. 

 

Thank you! 

Re: Roaming issues when traveling in EU

3 Staff

Hi papbless 👋 Can you PM me your full name, number, address and date of birth so I can access your account and look into this for you? 

Re: Roaming issues when traveling in EU

Scout

Thank you for swift reply, just sent you a message. 

Highlighted

Re: Roaming issues when traveling in EU

3 Staff

Just got back to your PM. 

Announcements
If you haven't already registered, now is a good time to do so.

Click here to see a guide on getting started.

Register now >>