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Roaming is not working in Italy

Scout
Hi, topping up with 20 euros should allow 6gb of roaming data in Italy but so far I cannot use my phone outside the hotel where there is wifi. I have tried restarting the phone and selecting networks manually. It connects to a network but the phone(note 8) says I am offline. Any suggestons please?
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Re: Roaming is not working in Italy

[ Edited ]

That's great @onejohn72 👌If you accept this as a solution, it means another customer with a similar query will be able to find this quicker. Have a fantastic time on your holidays 😄 

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Re: Roaming is not working in Italy

Hi @onejohn72 👋 Can you turn off 4G, enable data roaming and manually connect to either 3 or Wind? Let me know how you get on 👍 Aoife 

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Re: Roaming is not working in Italy

Scout
Hi yes I connected to WIND and now it works. Thanks!
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Re: Roaming is not working in Italy

[ Edited ]

That's great @onejohn72 👌If you accept this as a solution, it means another customer with a similar query will be able to find this quicker. Have a fantastic time on your holidays 😄 

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Re: Roaming is not working in Italy

Scout
Hello, I have the same problem now in Italy. I have already selected wind but the data roaming toggle option is inactive and grayed out. It doesn't allow me to change it. Please can you help?
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Re: Roaming is not working in Italy

As in you cant turn on data roaming from your settings? Is there more than one wind option and have you tried any others?
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Re: Roaming is not working in Italy

Legend
Enable 3g only and restart your phone

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