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Roaming is not working in Italy

Scout
Hi, topping up with 20 euros should allow 6gb of roaming data in Italy but so far I cannot use my phone outside the hotel where there is wifi. I have tried restarting the phone and selecting networks manually. It connects to a network but the phone(note 8) says I am offline. Any suggestons please?
Posted From Generic Android 2.0

Chosen Solution

Re: Roaming is not working in Italy

[ Edited ]

That's great @onejohn72 👌If you accept this as a solution, it means another customer with a similar query will be able to find this quicker. Have a fantastic time on your holidays 😄 

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All Replies To This Topic

Re: Roaming is not working in Italy

Hi @onejohn72 👋 Can you turn off 4G, enable data roaming and manually connect to either 3 or Wind? Let me know how you get on 👍 Aoife 

Re: Roaming is not working in Italy

Scout
Hi yes I connected to WIND and now it works. Thanks!
Posted From Generic Android 2.0

Re: Roaming is not working in Italy

[ Edited ]

That's great @onejohn72 👌If you accept this as a solution, it means another customer with a similar query will be able to find this quicker. Have a fantastic time on your holidays 😄 

Re: Roaming is not working in Italy

Scout
Hello, I have the same problem now in Italy. I have already selected wind but the data roaming toggle option is inactive and grayed out. It doesn't allow me to change it. Please can you help?
Posted From Generic Android 2.0

Re: Roaming is not working in Italy

As in you cant turn on data roaming from your settings? Is there more than one wind option and have you tried any others?
Posted From Huawei ANE-LX1

Re: Roaming is not working in Italy

Legend
Enable 3g only and restart your phone

Posted From Generic Android 2.0
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