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Roaming is not working in Italy

Scout
Hi, topping up with 20 euros should allow 6gb of roaming data in Italy but so far I cannot use my phone outside the hotel where there is wifi. I have tried restarting the phone and selecting networks manually. It connects to a network but the phone(note 8) says I am offline. Any suggestons please?
Posted From Generic Android 2.0

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Re: Roaming is not working in Italy

[ Edited ]
3 Moderator

That's great @onejohn72 👌If you accept this as a solution, it means another customer with a similar query will be able to find this quicker. Have a fantastic time on your holidays 😄 

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Re: Roaming is not working in Italy

3 Moderator

Hi @onejohn72 👋 Can you turn off 4G, enable data roaming and manually connect to either 3 or Wind? Let me know how you get on 👍 Aoife 

Re: Roaming is not working in Italy

Scout
Hi yes I connected to WIND and now it works. Thanks!
Posted From Generic Android 2.0
Highlighted

Re: Roaming is not working in Italy

[ Edited ]
3 Moderator

That's great @onejohn72 👌If you accept this as a solution, it means another customer with a similar query will be able to find this quicker. Have a fantastic time on your holidays 😄 

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