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Roaming does not work

Scout
Hi,
Every time I go abroad the roaming on my phone doesn't work. It won't connect to a network abroad so I never have service. This has been happening for a while and the people in the shop told me my roaming setting was correct so they didn't know what was wrong. Can anyone help with this?
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Re: Roaming does not work

Hi Cliodhna 👋 Take a look at our Roaming Blog here http://bit.ly/2wKjYqi  which includes a link to Roaming Troubleshooting. Make sure you've enabled data roaming and disabled 4G next time and see if you can manually select a network. If you'd like me to check if full roaming is enabled on your account, PM me your details and I'll check this out for you 👍 Aoife 

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Re: Roaming does not work

Hi Cliodhna 👋 Take a look at our Roaming Blog here http://bit.ly/2wKjYqi  which includes a link to Roaming Troubleshooting. Make sure you've enabled data roaming and disabled 4G next time and see if you can manually select a network. If you'd like me to check if full roaming is enabled on your account, PM me your details and I'll check this out for you 👍 Aoife 

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Re: Roaming does not work

Legend

Is it just calls/text or is it also data?

Your roaming profile might need to be reset

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Re: Roaming does not work

[ Edited ]
Lookout
 
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