on 23-05-2017 07:21 PM
I'm looking to find out if there's any update yet on fixing the issue with the credit that was deducted from prepay customers on April 25th due to a system error.
It's almost a month since the issue first surfaced and I'm due to top up.
I'm still down a considerable amount of credit and as I received a text message at the time claiming I had used over €800 worth of data out of allowance (despite having all you can eat data active) I'm afraid my top up will disappear as soon as I top up again.
on 24-05-2017 06:42 PM
Hi there, your top up should be OK from here on in. You should have received back any credit that you've lost. Have you checked this? Karen
on 24-05-2017 08:54 PM
I've been checking over the past few weeks but the only credit that ever came back on the account for me was an initial €20, I had about €100 prior to the problems (my last top up before the credit disappeared was for €20 two days before, so the all you can eat data was supposed to be active at the time).
I topped up again today with €20 as I needed to keep the allowances active.
on 25-05-2017 10:17 AM
on 27-05-2017 10:46 AM
on 27-05-2017 12:58 PM
Can you send on your full name, number, address and date of birth in a PM and I'll have a look at your account?
on 14-06-2017 05:27 PM