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Regular Top-up delayed, topped up manually, now it's double

[ Edited ]

Hi,

 

I recently set up a €20 regular monthly topup, but when it came to the day it was supposed to topup, it didn't top up, and it said the next topup is in October. So I assumed that because I only set up the regular topup a day or two before that it would apply from next month on, so I manually topped up. Now that I've checked my credit, I have €40 credit. Is there any way I can get a refund for the €20 I topped up with due to the delay in service?

 

Thanks,

 

Stephen

Re: Regular Top-up delayed, topped up manually, now it's dou

Anonymous

Hi Stephen 👋 Thanks for getting in touch. Let me check this out for you. can you send a pm confirming your mobile number please 😊 Shane

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