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Reactivate sim card

Lookout
Hello, I’m Italian but I travel to Ireland quite often so some years ago I got a O2 sim card. I will move there within 2019 so I would like to get my old number back. Would it be possible to reactivate it please?

Re: Reactivate sim card

Legend
If the number hasn't been taken by someone else it should be possible

Re: Reactivate sim card

Lookout
Ok thanks, but how? Should I get in touch with the customer support?

Re: Reactivate sim card

3 Moderator

@elementobeta I'll certainly help you out here. To send a PM under my signature you'll see '' Send a PM '' and you'll be able to PM me that way 😊

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Re: Reactivate sim card

3 Community Manager

@elementobeta Hi there, just to let you know we're still working on this for you. As of yet. I don't know if this is possible. Once I have an update, I'll come back to your PM 👍 

Re: Reactivate sim card

Lookout
Hello Deborah, thank you for keeping in touch! Hope to reactivate it 😊

Re: Reactivate sim card

3 Community Manager

No bother at all. Fingers crossed 🤞 

Re: Reactivate sim card

3 Community Manager

Thanks for the lovely PM and thanks to you for being so patient. Remember we're here to help. Have a great Easter 😊 

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