Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!
Reply
Accepted Solution

Reactivate SIM card

Lookout
Hi there,

I’ve been living abroad for the last year but will be home soon and would like to get my old 3 number back. Would it be possible to reactivate my number please?
Posted From Apple iPhone

Chosen Solution

Re: Reactivate SIM card

3 Moderator

You'll need to get a Prepay SIM card and we can activate the number on that SIM for you. You can order one online and have it delivered to an Irish address http://bit.ly/2dr5eCV

View solution in original post


All Replies To This Topic

Re: Reactivate SIM card

Hi there, if you can send me the number along with your name, address and date of birth I'll check this out for you 👍

Re: Reactivate SIM card

Scout
Hi my phone hasn’t had service for ages so I went to the three shop and they gave me a new sim to re activate but when I try to do it it’s asking me for the last person or number that I’ve contacted in the last 7 days but I have had no service to contact anyone. How do I fix this?
Posted From Apple iPhone

Re: Reactivate SIM card

Hi Shannen, can you PM your name, number, address and date of birth along with the SIM number and I'll help you with this 👍

Re: Reactivate SIM card

[ Edited ]
Lookout

Hi Stephen,

Thank you so much!

Name: ****
Number: ******
Date of birth:****
Address: ******

Re: Reactivate SIM card

Thanks Alice, this account is still active. Do you still have the SIM attached to the number? If not, you can pick up a replacement in any of our stores and you can use this with the number. Here's a link to all our store locations - http://bit.ly/2Gr6YaQ

Re: Reactivate SIM card

Just to let you know you posted your details publicly, I've edited your post to hide them for you 👍

Re: Reactivate SIM card

Lookout
Hi Stephen,

Thanks for checking and for editing my details. I tried the SIM card again in my phone but it’s showing as no service, it can’t even receive a text- would this be because I haven’t topped up in a while (just over a year) or does 3 not operate at all in Canada?
Posted From Apple iPhone

Re: Reactivate SIM card

3 Moderator

You'll need to get a Prepay SIM card and we can activate the number on that SIM for you. You can order one online and have it delivered to an Irish address http://bit.ly/2dr5eCV

Highlighted

Re: Reactivate SIM card

Lookout
Ok, thank you for your help! Smiley Happy
Posted From Apple iPhone
Announcements
If you haven't already registered, now is a good time to do so.

Click here to see a guide on getting started.

Register now >>