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Proof of Usage Needed Urgently

Lookout
Hi,

I have a claim in with my insurance company on 2 phones but they won't progress the claim until they receive proof of usage from 3. I have contacted 3 on three occasions and every time I have been told it will be emailed to me within 48 hours but I am still waiting and the last request was a week ago. Can someone help me with this please?
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Chosen Solution

Re: Proof of Usage Needed Urgently

Lookout
Hi Rachel I have just sent you a PM

View solution in original post

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Re: Proof of Usage Needed Urgently

Maestro

@Neadie14  you can now pm the mods but just make sure you're not a Three UK customer because they can't help if you are and the last few that reached out were UK based. 

I am not a Three employee. I'm just a little helper Smiley Happy

Re: Proof of Usage Needed Urgently

Lookout
Thanks for the response but can you tell me how to PM the mods as I don't see a button for this.
Posted From Generic Android 2.0

Re: Proof of Usage Needed Urgently

[ Edited ]
3 Community Manager

@Neadie14 

 

https://forum.three.ie/t5/3Community-Guides/MeetThe-Mods/m-p/33984#M3 This is an article all about the mods and how to make contact Smiley Happy 

 

This is an article which outlines what we can provide in terms of a proof of purchase so give that a read before you PM to make sure it's what you need -

https://forum.three.ie/t5/3MadeEasy/Proof-of-Purchase-VAT-Receipts-Usage-Report/ba-p/36419 

 

 

Thanks'

Re: Proof of Usage Needed Urgently

Lookout
Hi Rachel I have just sent you a PM
Posted From Generic Android 2.0

Re: Proof of Usage Needed Urgently

Lookout
Got this sorted
Posted From Generic Android 2.0

Re: Proof of Usage Needed Urgently

Scout

Hi,

 

I also need proof of usage for an insurance claim and am unable to get through to speak to anyone.  How do I get this?

Re: Proof of Usage Needed Urgently

Maestro

Pm to the mods and they'll check it for you @Chanchan 

I am not a Three employee. I'm just a little helper Smiley Happy
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