Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!
Reply
Highlighted
Accepted Solution

Proof of Usage Needed Urgently

Lookout
Hi,

I have a claim in with my insurance company on 2 phones but they won't progress the claim until they receive proof of usage from 3. I have contacted 3 on three occasions and every time I have been told it will be emailed to me within 48 hours but I am still waiting and the last request was a week ago. Can someone help me with this please?
0

Chosen Solution

Re: Proof of Usage Needed Urgently

Lookout
Hi Rachel I have just sent you a PM

View solution in original post

0

All Replies To This Topic

Re: Proof of Usage Needed Urgently

@Neadie14  you can now pm the mods but just make sure you're not a Three UK customer because they can't help if you are and the last few that reached out were UK based. 

I am not a Three employee. I'm just a little helper Smiley Happy
0

Re: Proof of Usage Needed Urgently

Lookout
Thanks for the response but can you tell me how to PM the mods as I don't see a button for this.
0

Re: Proof of Usage Needed Urgently

[ Edited ]
3 Community Manager

@Neadie14 

 

https://forum.three.ie/t5/3Community-Guides/MeetThe-Mods/m-p/33984#M3 This is an article all about the mods and how to make contact Smiley Happy 

 

This is an article which outlines what we can provide in terms of a proof of purchase so give that a read before you PM to make sure it's what you need -

https://forum.three.ie/t5/3MadeEasy/Proof-of-Purchase-VAT-Receipts-Usage-Report/ba-p/36419 

 

 

Thanks'

0

Re: Proof of Usage Needed Urgently

Lookout
Hi Rachel I have just sent you a PM
0

Re: Proof of Usage Needed Urgently

Lookout
Got this sorted
0

Re: Proof of Usage Needed Urgently

Scout

Hi,

 

I also need proof of usage for an insurance claim and am unable to get through to speak to anyone.  How do I get this?

0

Re: Proof of Usage Needed Urgently

Pm to the mods and they'll check it for you @Chanchan 

I am not a Three employee. I'm just a little helper Smiley Happy
0
Announcements

At Three we are updating our systems to make your 3Community experience even better. From Friday the 24th of January, the forum.three.ie community will become read-only in preparation for launching a new and improved 3Community later this year

All our useful tips and information can still be viewed in the posts and blogs. Once the new 3Community is ready to go, you will be the first to know. If you are a current member and need help during this time, you can still drop us a private message or alternatively contact us on Facebook or Twitter

Thank you for all your contributions to 3Community and we are excited to welcome you to your new 3Community soon