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Re: Prepay Trio sim

Explorer

Thank you. I registered my details too to get free credit and nothing yet.

 

Thanks a million.

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Re: Prepay Trio sim

3 Moderator

Do you mean the bonus credit of €10 every month for 12 months offer? If so, check out the T&C's here 👉 https://bit.ly/2IOxCvU 👍

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Re: Prepay Trio sim

Explorer

Not sure, when I registered for My 3, it told me to register my details, ie. my address to receive free credit?

 

Why is it taking so long to apply my credit already paid for ?  I'm a long time without a mobile at this stage?

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Re: Prepay Trio sim

3 Moderator

Our payments team are currently working on the top up error.  In relation to the bonus credit, Three will allocate the bonus credit within the first week of each following month.

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Re: Prepay Trio sim

Explorer

Ok thanks. I didn't realise it would be this much hassle.  I assumed it was automatic.

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Re: Prepay Trio sim

3 Moderator

What I can do as a goodwill gesture and an exception to keep you going until your top up has been activated is apply €10 credit to your account. I'd advise you to turn off your mobile data for the time being and just connect to wifi as the credit will be used up quite quickly. 

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Re: Prepay Trio sim

Explorer

Thank you, I'd appreciate that.  I'm hoping the other doesn't take long.

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Re: Prepay Trio sim

3 Moderator

You're very welcome Annie that's been applied now for you 👍 

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Highlighted

Re: Prepay Trio sim

Explorer

Thanks, haven't received it yet. Must be a slow day in Three.ie Smiley Sad

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