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Re: Prepay Text Message - 25/04/2017

Navigator

Hello, again. finally have an update on this: got my credit refunded to me today. a full month later...yay.

 

this is a result of lodging an official complaint on the three website last week - which in hindsight *is* the first thing I should have done after receiving that text message. shows where that gets you Smiley LOL

 

so yeah...still not thrilled that this happened in the first place, but satisfied that the credit is back where it should be. and the moral of the story is: yay complaints procedures! ;op

Re: Prepay Text Message - 25/04/2017

Wizard

Really glad you got sorted for this! Hope you have a great day Smiley Happy 

Re: Prepay Text Message - 25/04/2017

Navigator
I still did not get sorted for a month now, and rang in many times! What is going on?! I received even my data sheet where it shows that credit was taken off but does not show from where ?!

Re: Prepay Text Message - 25/04/2017

Maestro

Can you PM me your account info please & the amount debited for your balance and I'll sort this out. 

Re: Prepay Text Message - 25/04/2017

Navigator
Send me an email which i can send the infornation to.

Re: Prepay Text Message - 25/04/2017

Maestro

You can send this to Customer.Care@three.ie 

Re: Prepay Text Message - 25/04/2017

Navigator
This means the message will just be forwarded to a random customer care person and again all they will tell me is to be patient. Its a waste of time.

Re: Prepay Text Message - 25/04/2017

New Member
I got the same problem, I topped up €20 on sunday (21/may) I mostly use wifi,and I didn't made any call or text,and today Friday (26may) I receive a message from 3 saying that I have €0.01 in my account,fix this please,is a complete scam,and I'm very angry,the only day when I use 3 Internet was on Sunday and Monday for a total of 5 hours max. Wtf is going on,and is not the first time. I most say but,the first time it happened was 4 months ago and I went to Northen ireland. Contact me please. Asap.

Re: Prepay Text Message - 25/04/2017

Maestro

Can you PM me your account details please? 

 

I'll check this out for you. 

Re: Prepay Text Message - 25/04/2017

[ Edited ]
New Member

*********, is my phone number.i don't know what else do you need thanks.

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