on 25-04-2017 10:56 AM
on 25-04-2017 11:26 AM
Hi I topped up over an hour ago, money taken from my bank but still no phone credit applied. I urgently need to make a call. Can you tell me what the issue is. If it is not going to b fixed soon I will need a refund as I am going to have to go and use someone elses phone.
on 25-04-2017 11:30 AM
I am aware that 3 is having an issue today.
It says I have spent €62 on data in the last month which cannot be possible as I have unlimited data. I am after topping up again this morning by €20 and that's now gone as well. When will this be reinbursed?
Three is aware that some of our prepay customers received a text message regarding their allowance in error this morning.
We are working to resolve the issue and any necessary refunds will be processed as soon as possible.
I'll update this announcement once the issue is resolved. Thanks for your patience.
as not being able to make calls is extremely inconvient!
on 25-04-2017 11:40 AM
on 25-04-2017 11:57 AM
Hi guys, these messages were sent in error. We're investigating and all charges will be corrected. Apologies for the inconvenience.
on 25-04-2017 12:33 PM
I've received a text this morning saying that I've racked up an astronomical amount of debt (€211.69) on Internet services since April 18th. I've gone back through all my top-ups and checked all the dates, and at no point was my account not topped up (which gives me access to all-you-can-eat data). As well as this, all my credit has now all been taken from my account, after topping up on only April 24th! Would you be able to look into this for me please?
on 25-04-2017 12:37 PM
Hi there, this is an error. We're working to get it fixed asap. I'm sorry for the inconvenience this has caused today. If your balance is affected, it will be corrected soon. Thanks, Orla
on 25-04-2017 12:50 PM
Three – Covid-19
Everyone’s coming together to battle the spread of COVID-19 and this means we have to close 3Stores for a while. Staying connected is more important than ever right now and you’ll find all the help you need on your 3Community and our new open board and Three.ie
Remember, self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.