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Re: Prepay Text Message - 25/04/2017

Pathfinder
Yeh, right. You are working on it. Just like the buy add-on problem. Remember that? One year on and still no solution. Three.ie is a disgrace. Loads of bla-bla and PM requests but no action.

Re: Prepay Text Message - 25/04/2017

Leader
This is a lot more serious. They are going fo fix this....
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Re: Prepay Text Message - 25/04/2017

Pathfinder
Sure they are ... Serious is relative. I needed to buy a data add-on
quickly for business purposes when no other communication option was
available. For me that was serious. Anyway, good luck if you have
confidence in these people. You appear to be in the minority. Have to go,
just saw a pig fly by ...

Re: Prepay Text Message - 25/04/2017

New Member

Hi, i have been charged for internet services I have not used. When will this be credited back to my account?

Re: Prepay Text Message - 25/04/2017

Leader
@SteveC There is no need to be an ass about it.

Re: Prepay Text Message - 25/04/2017

Pathfinder
The pig is still flying .... I hope they "fix" it for you. Thank you and good night.

Re: Prepay Text Message - 25/04/2017

Guide

Any updates on this ? 

Re: Prepay Text Message - 25/04/2017

New Member

when does this balance gets restored to the proper amount (as in 0)?

Data usage this month    

Internet   371.528 Mb€373.91
Total value €373.91

Re: Prepay Text Message - 25/04/2017

Guide

Any idea on the time frame for refunds Mods ? I was pm'd for my details but heard nothing back 

Re: Prepay Text Message - 25/04/2017

Pathfinder
Don't hold your breath. Three are not good at dealing with things quickly. If you don't obtatin satisfaction by early next week I would file a formal complaint with Three. By law they must then investigate your complaint and report back to you within a reasonable time in writing. If you are unhappy with the outcome, you then have the right to file a complaint with regulator CommReg about Three. It costs nothing but is very effective in getting providers like Three to get their act together. From my long experience in the telecoms business I can tell you that all mobile providers dread the thought of having the regulator look into their business practices.
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