on 25-04-2017 01:36 PM
This is one of a growing list of Internet-related problems at Three. Their website is simply not fit for purpose (other than taking your hard-earned cash, they have no problem there). Do what I did: move to a normal mobile provider that cares about its customers and actually solves problems. The problem I had - not being able to buy a data add-on - still hasn't been fixed almost a year after it was reported by myself and other people.
on 25-04-2017 02:16 PM
I awoke to bill of E805.11 this morning. Once the pain in my chest subsided(no joke), i found that Three had also cleaned my account of the 39 euros credit i had. Since then my account has been credited with E20. Where's my 19 Euros Three?
on 25-04-2017 03:29 PM
on 25-04-2017 10:34 PM
on 26-04-2017 01:48 AM
on 26-04-2017 01:31 PM
on 26-04-2017 01:33 PM
on 26-04-2017 02:29 PM
We continue to work on correcting charges and fixing this issue.
Will be posting in Announcements page when we have more information and updates.
We're very sorry for the inconvenience caused and thank you for your patience while we work to resolve the issue.
26-04-2017 06:47 PM - edited 26-04-2017 07:26 PM
I would like to confirm if it's ok to use mobile data while this is going on, without incurring more charges...
Three – Covid-19
Everyone’s coming together to battle the spread of COVID-19 and this means we have to close 3Stores for a while. Staying connected is more important than ever right now and you’ll find all the help you need on your 3Community and our new open board and Three.ie
Remember, self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.