Earlier this evening, at around 8pm, I topped up my phone by €20 online, and I received the text alert from 3 saying that I had topped up by €20 and that I had my unlimited data, calls and texts, etc.. The money had been taken from my bank account and I carried on as usual and everything was working perfectly.
Then at about 1:30am I realised my text messages weren't sending, and I thought the signal might have been bad so I tried again about half an hour later, and they still weren't sending so I checked my 3account and it said that my balance is €0.00.. At first, I thought it might have been a glitch, but I have checked it multiple times, and my balance still remains at €0.00.
I don't understand how this could have happened because I got the alert saying that my bundle was now in affect and I checked my bank account where it clearly shows that the money was taken out as a top up, so any help would be appreciated..
