on 25-04-2017 11:02 AM
Three is aware that some of our prepay customers received a text message regarding their allowance in error this morning.
We are working to resolve the issue and any necessary refunds will be processed as soon as possible.
I'll update this announcement once the issue is resolved. Thanks for your patience.
on 15-03-2017 05:52 PM
I have received text messages telling me that I have spent different amounts of money on internet sevices, e.g 6.03 and 10.04 since 03/02/2017 received on the 2nd of March. I have all you can eat data so I don't understand what I am being charged for.
on 15-03-2017 06:12 PM
Hi there, when was the last time you topped up? Can you PM your details (number, address and DOB) so we can verify your account. Karen
on 27-03-2017 09:58 PM
on 25-04-2017 02:25 AM
on 25-04-2017 02:32 AM
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
For more tips & information, please click here.
We apologise for any inconvenience caused and thank you for your understanding.