on 29-07-2019 04:24 PM
on 31-07-2019 09:16 AM
on 31-07-2019 11:55 AM
@Tomt You need to make the complaint to the right company if anything is to be done about it. 3 have opened that up and provided the details so you should lodge grievances there.
on 02-08-2019 01:17 PM
This happened to me too on 27 June and only was added to my bill for this month. €20 added onto my bill for something I never signed up for. I screenshotted all the texts I received before I deleted them and my friends said not to reply, so I didn't. They all came through in one bunch, within seconds of one another and there was no notification about how to stop or unsubscribe, just a phone number to call, which obviously I was afraid to call too, because if the texts are a scam, the phone number most likely is too!
What can I do next? It's already been added to my bill, but I've received no texts since that day in June.
on 02-08-2019 03:12 PM
Thank you for reaching out to us on our 3Community to highlight your experiences. We have forwarded this to the relevant company to investigate.
For those of you wishing to dispute this, contact email@example.com via email and include the short-code (5-digit code) specific with the service being charged for.
I previously mentioned the premium service bar that we can add to your account. Before you decide to add this bar please visit our premium rate services blog here - Premium Rate Services FAQs It outlines exactly what the bar means and what it affects. If you are still happy to have the bar added to your account you can contact us to request this - contact Three
@Smarkham see above quote I took from Three_Rachel. If you read the thread it tells you exactly what to do and that it's a premium text. See above
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
For more tips & information, please click here.
We apologise for any inconvenience caused and thank you for your understanding.