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Re: Premium SMS charge

Scout
Hi there
, I got the same text today, I have never subscribed to their games!! How are they allowed to do this!!!
How can I ask for a refund, and block them please??
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Re: Premium SMS charge

3 Moderator

@Adel I got back to your PM there if you'd like to take a look 😊

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Re: Premium SMS charge

Scout
Hi I’m having the same problem. Got a text from 57976 and got my €20 credit. I tried blocking their number but it still didn’t work, I also sent them STOP. How can I block them?
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Re: Premium SMS charge

Hi there! I have the same issue since Sep 2nd by no: 57721, I tried to block it writing STOP DEAL, but it didn't work ..money has been taken from my account. Could u please advise me on how to fix this issue, thank you.
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Re: Premium SMS charge

[ Edited ]

@Ssunflower read the posts in this thread, mine and Three_Rachel's so you can see what to do. Its all on the thread.  Also there's an announcement here that also tells you what you can do  https://forum.three.ie/t5/Announcements/Premium-SMS-Service-Charge-57976/m-p/37631 

 

@k_225 

I am not a Three employee. I'm just a little helper Smiley Happy
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Re: Premium SMS charge

Scout
Replying so I can pm
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Re: Premium SMS charge

Replying so I can pm
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Re: Premium SMS charge

I received the same text just now on bill pay. Please help
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Re: Premium SMS charge

Scout
 
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Re: Premium SMS charge

Scout
Hi everyone
I received a text from gamersvill 61881 and sent the STOP text but the text I sent failed.The phone number on the text 03300586506 was also a dud. They have took money from my account and I want to know how to stop this theft, can any one help,thanks.
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