on 09-07-2019 12:59 PM
on 10-07-2019 03:34 PM - last edited on 01-08-2019 10:06 AM by Three_Deborah1
Thank you for reaching out to us on our 3Community to highlight your experiences. We have forwarded this to the relevant company to investigate.
For those of you wishing to dispute this, contact firstname.lastname@example.org via email and include the short-code (5-digit code) specific with the service being charged for.
I previously mentioned the premium service bar that we can add to your account. Before you decide to add this bar please visit our premium rate services blog here - Premium Rate Services FAQs It outlines exactly what the bar means and what it affects. If you are still happy to have the bar added to your account you can contact us to request this - contact Three
on 12-07-2019 05:06 PM
As an update I received a refund from "SB7 Mobile Ltd" (https://beta.companieshouse.gov.uk/c...iling-history), but they have yet to reply proving that I signed up to their service. Txtnation in an email to me claimed that "The reason that you have been billed is that you have clicked to enter a subscription service is to have 28 days access to a fitness and lifestyle portal that is completely accessible from your subscription service was also verified via a text message sent directly to your handset, to which you replied to confirm and activate the service."
I clicked no such thing and replied to no texts from them, so I have opened a complaint with Comreg who are now saying that it's the Data Protection Commission's job - so we'll see what happens.
26-07-2019 12:24 PM - edited 26-07-2019 12:46 PM
Just received the same thing, either someone else put my number into something or Three needs to sort out random companies being allowed to bill my account without my consent...
Text message I was sent about 5 minutes ago:
FreeMsg: U have joined vFit.guru for 28 days access for Euro 20 (8x Euro 2.50 msgs). Help? 0818400300 SP: vFit.Guru
I have no idea what this is and I will not be contacting them myself, can one of the 3 agents get in touch because I won't be paying for that. Cheers
edit: the number was 57976, I have blocked it and I'm on billpay, I have €10 credit on my account last I looked, why can there not be a text from three asking if we agree to being charged? Seems wrong to be honest
on 26-07-2019 09:24 PM
on 29-07-2019 09:40 AM
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
For more tips & information, please click here.
We apologise for any inconvenience caused and thank you for your understanding.