on 08-11-2019 01:14 PM
Hi all, thank you all for flagging this with us here on the 3Community. For those are experiencing any failed transactions while purchasing via Play Store and receiving a text from Three saying you've been charged, please rest assured that we are looking into it. Let's keep each other updated here 👍 @3three3 I see your PM and will pop back to you very shortly. For any other Community members posting here, don't forget to pop me a PM too. I'm sure @Mac_n_cheese will remind you 😊
08-11-2019 03:21 PM - edited 08-11-2019 03:30 PM
on 13-11-2019 01:14 PM
Hi all, just want to keep you all in the loop. I've talked to some of you in PM, and I want you all to know that this investigation has been escalated and proven to be more complex than first thought. Please continue to send me your details in PM, so I can add your number to the investigation. I'll pop back here on Friday with any news I have. Thanks again for your patience and I'm sorry for the inconvenience. @dakaryellow @KaliMurphy @3three3 @damo2k
on 13-11-2019 08:10 PM
I have the same problem - payment declined and multiple charges. I am wary of trying it again - is ok to use now?
on 13-11-2019 08:21 PM
Same problem here, two failed purchases but was still charged.
I'd send you a PM, but I don't have permission to do that.
Just want to add my account in the list of problematic ones.
on 14-11-2019 09:50 PM
I'm having the same problem. Tried sending you PM but like the others I don't have permission to do so. Just want to add my number to the mix.
on 14-11-2019 10:11 PM
on 15-11-2019 10:39 AM
on 15-11-2019 04:48 PM
As you all know, I'm following up on this on your behalf. At present, I don't have a solid solution and I want to let you know that finding one is in hand. If you've experienced this issue do keep sending me your examples and continue to share information here 💪 Remember we're working through this with your examples. I'll pick this up and any other comments on Monday folks. In the meantime, enjoy your weekend 😉
on 17-11-2019 01:27 PM