on 26-11-2019 02:24 PM
@Three_Deborah1 I hope when this does finally get sorted, that all the folk here on this thread that were affected get their refunds and some sort of goodwill gesture for the inconvenience and out of pocket expenses incurred as a way of customer appreciation/retention.
on 26-11-2019 08:00 PM
on 27-11-2019 05:31 PM
on 27-11-2019 06:46 PM
on 27-11-2019 09:38 PM
on 27-11-2019 10:35 PM
on 28-11-2019 01:37 AM
on 28-11-2019 09:20 AM
on 28-11-2019 11:15 AM
My payment went through last night at 00:03
BUT, no refund from the at least two attempts (one automatic, one manual by me)
on 28-11-2019 01:38 PM
Hello everybody, our next update with the investigating teams is tomorrow afternoon. I understand your frustration and I’ll come back here when I have news of a solution.
I do sincerely apologise for the inconvenience.
Our Community provides a place to discuss all things Three Ireland. We encourage all members to get involved in our Public Boards while being courteous to each other.
I thank you all for your engagement here by sharing your examples, experience and feedback. All of which has been taken on board and is being given great consideration.
Three – Covid-19
Everyone’s coming together to battle the spread of COVID-19 and this means we have to close 3Stores for a while. Staying connected is more important than ever right now and you’ll find all the help you need on your 3Community and our new open board and Three.ie
Remember, self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.