on 18-11-2019 04:45 PM
Hi everybody, keep sending me on your examples and any updates you may have. Every bit of information helps in finding the root cause of the failed transactions and charges that have occurred. I have my ear close to the ground and working with our tech team on this. I'll come back here when I have a resolution for you all. Thanks
on 18-11-2019 06:45 PM
on 19-11-2019 12:33 PM
on 19-11-2019 07:34 PM
on 20-11-2019 04:09 PM
on 20-11-2019 04:25 PM
Thank you for all the examples, screenshots and other information you have supplied here on the Community. I appreciate that this issue has gone on longer than expected and I’m here to assure you that the relevant team are continuing to work towards identifying the root cause as soon as possible. Again, thanks for your patience and I apologise for the inconvenience.
on 20-11-2019 04:51 PM
on 20-11-2019 04:57 PM
@Metalmaster I'm here to help 😊 I've checked all the examples I have and double-checked for yours. It seems I don't have your number to add to this case. When you have time, send me a PM with your account details. Thanks
on 21-11-2019 01:15 AM
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
For more tips & information, please click here.
We apologise for any inconvenience caused and thank you for your understanding.