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Re: PlayStore Transaction failed but Three said it succeed

3 Community Manager

Hi all, thank you all for flagging this with us here on the 3Community. For those are experiencing any failed transactions while purchasing via Play Store and receiving a text from Three saying you've been charged, please rest assured that we are looking into it. Let's keep each other updated here 👍 @3three3 I see your PM and will pop back to you very shortly. For any other Community members posting here, don't forget to pop me a PM too. I'm sure @Mac_n_cheese will remind you 😊 

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Re: PlayStore Transaction failed but Three said it succeed

[ Edited ]
Navigator

I too experienced this issue yesterday, I got charged 2x€14.99.

I shall pop you a PM @Three_Deborah1 

 

--edit--

Actually I don't have permissions to send you a PM

 

--edit #2--

PM working now

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Re: PlayStore Transaction failed but Three said it succeed

3 Community Manager

Hi all, just want to keep you all in the loop. I've talked to some of you in PM, and I want you all to know that this investigation has been escalated and proven to be more complex than first thought. Please continue to send me your details in PM, so I can add your number to the investigation. I'll pop back here on Friday with any news I have. Thanks again for your patience and I'm sorry for the inconvenience. @dakaryellow @KaliMurphy @3three3 @damo2k 

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Re: PlayStore Transaction failed but Three said it succeed

I have the same problem - payment declined and multiple charges. I am wary of trying it again - is ok to use now?

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Re: PlayStore Transaction failed but Three said it succeed

Hi,

 

Same problem here, two failed purchases but was still charged.

I'd send you a PM, but I don't have permission to do that.

 

Just want to add my account in the list of problematic ones.

 

Thanks

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Re: PlayStore Transaction failed but Three said it succeed

Scout

I'm having the same problem. Tried sending you PM but like the others I don't have permission to do so. Just want to add my number to the mix.

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Re: PlayStore Transaction failed but Three said it succeed

Scout
I hope it can be fixed. I had a long chat with Google Play today and they told me they could see what I ordered but that the payments had been declined. I made another test purchase this evening and everything is back to normal and working fine again. Whatever happened, it seems to have been a glitch at Three's end. Maybe the system upgrade hampered in-app purchases temporarily. At least it's working fine now. It's just a matter of being refunded the charged payment that wasn't received by Google Play. It shouldn't be too difficult to process refunds, if it was a fairly isolated problem. I grabbed some screenshots from the Google Play chat if they're of any help to Three?
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Re: PlayStore Transaction failed but Three said it succeed

3 Community Manager

@OBAnderson To send a PM, you need to post publicly. You've done that so you can PM me now with your details ( number, full name, address and date of birth) @Paulie84 Thanks for your kind offer 😊 Can I also add your number to the investigation? Pop me a PM 👍  

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Re: PlayStore Transaction failed but Three said it succeed

3 Community Manager

As you all know, I'm following up on this on your behalf. At present, I don't have a solid solution and I want to let you know that finding one is in hand. If you've experienced this issue do keep sending me your examples and continue to share information here 💪  Remember we're working through this with your examples. I'll pick this up and any other comments on Monday folks. In the meantime, enjoy your weekend 😉 

 

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Re: PlayStore Transaction failed but Three said it succeed

Pathfinder
I have also had this problem, instead of typing it all out again here's is my post I made.

https://forum.three.ie/t5/Prepay/Google-Play-failed-payment/m-p/38456#M12126
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