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PlayStore Transaction failed but Three said it succeed

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Hi

 

I tried to make a purchase via Google PlayStore this morning, using Three Mobile billing but the transaction was rejected.

 

But I got an SMS from Three a couple of minutes later saying :

'Just to let you know your Charge to Mobile purchase of EUR 21.99 for GOOGLE-Advan... has been successfully applied. From Three'

 

I can see the €21.99 has being taken from my credit however because the transaction was rejected by Three , it is not showing in the Play Store or in the app when I made the purchase, so as far as the Playstore/app is concerned there was no purchase.

 

Can you look into this issue please? Will my 21.99 be refunded?

 

Thank you

 

 

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Chosen Solution

Re: PlayStore Transaction failed but Three said it succeed

3 Community Manager
Hello Community,

I've received confirmation that all customers who were impacted by the Google play issue discussed here, have now been refunded.

It has taken longer than expected and I apologise for the inconvenience . I thank you all for your patience and for sending us your examples.

You can check your balance on My3.

Thank you and enjoy your weekend.

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Re: PlayStore Transaction failed but Three said it succeed

[ Edited ]
3 Community Manager

Hello there @KaliMurphy Can you tell me when you tried this? Our systems have just completed an update and so your billing options might have been effected before the completion. 

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Re: PlayStore Transaction failed but Three said it succeed

Navigator

Hi @Three_Deborah1 

It was approx 11.10 this morning, Dublin time.

 

Not sure what you mean about 'billing options' been affected.

The '3 billing' option was available, which it hadn't being during your system upgrade.

 

Thanks

 

 

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Re: PlayStore Transaction failed but Three said it succeed

3 Community Manager

@KaliMurphy Thanks for the info. As you pointed out during the upgrade some billing/payment options weren't available and some were intermittently available. Now, these are up and running 👍 I'm wondering has the purchase come through since then or have you received an email from Playstore? Pop me a PM with your number, full name, address and date of birth. That way, I'll have access to your account to view any charges.  

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Re: PlayStore Transaction failed but Three said it succeed

Navigator

thanks @Three_Deborah1 .

Have sent you a PM with those details

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Re: PlayStore Transaction failed but Three said it succeed

Scout
This has just happened me now. 11pm. Second time today.
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Re: PlayStore Transaction failed but Three said it succeed

3 Community Manager

Thanks @KaliMurphy  I see your PM and will get back to you there. @damo2k Can you send me a PM too, I got back to you on a different board 👍 

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Re: PlayStore Transaction failed but Three said it succeed

Navigator
This happened to me too. I have carrier billing set up for YouTube premium. Payment failed on Google side yesterday November 6 but my credit was removed from my account.
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Re: PlayStore Transaction failed but Three said it succeed

@3three3 send a pm like the rest to see what the story is
I am not a Three employee. I'm just a little helper Smiley Happy
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Re: PlayStore Transaction failed but Three said it succeed

Navigator
Have sent pm. No response. After 10 plus years with 3 maybe it's time I move to Gomo
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