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Re: P20 Pro Preorder

Thanks Mairéad, any idea when the phones will ship?

Re: P20 Pro Preorder

Lookout

I ordered my P20 Pro at 10.10 AM on the morning of release. Online. I have emailed, online chatted and called, the last time to-day and no one at Three were in a position to guarantee me that I would recieve the headphones. 

 

In my head, the headphones represented great value and offsetted the initial cost, so the offer was important to me.

 

What I did find out, was that you have 14 days to cancel the phone, but it was a lottery whether the headphones would arrive within 30 days. 

 

In my mind, this is a shambles and I have just this minute, cancelled my order with Three and my current line will be cancelled as and when the contract is up. I see on here, that some people are stating that you will recieve them, which I do not understand how they can, but as its in writing and the represent Three, I would say you are quite safe. Me, I just ordered with Eir and not only was I guaranteed the headphones, but they deliver them with the phone on the same day.

 

The upfront cost was €60 more, but the monthly was €15 less per month and also you get a further €20 per month discount for the first 6 months.

 

I am so dissapointed with Three Ireland, a supposedly high profile, profesional business, that have some shoddy practices.

 

Ah well, you lost my business.

Re: P20 Pro Preorder

3 Moderator

They will be shipped from Friday 13th April 👍

Re: P20 Pro Preorder

3 Moderator

Hi @TheKnife6465 👋 I replied to your private message in relation to this query. If you need anything else please don't hesitate to pop back to us here. Mairéad  

Re: P20 Pro Preorder

Lookout

Hi Mairead,

 

loving the phone so far! Any word on when the headphones will ship?

Re: P20 Pro Preorder

Maestro

That's great to hear Daithi157, it looks like an amazing phone! You will receive the headphones within 30 days of when you got the phone.

Re: P20 Pro Preorder

Lookout

Thanks Kelly, 

I realise that it'll be within 30 days; I was just wondering if you had any more specific information about when they'd be shipped

Re: P20 Pro Preorder

3 Community Manager

I know you are anxious to get the fantastic Bose Headphones 😊 This is a promotion organised between Huawei and Bose and was available across all networks. I only know that you'll get them within 30 days 👌

Re: P20 Pro Preorder

Scout
Good morning. I pre ordered the Huawei P20 Pro and got the mobile 3 weeks ago. While I was away last Friday for the weekend, nightline couriers apparently came in twice to deliver a parcel which I assume was the free Bose headset since I didn't order anything online since then. The note they left me contained no reference number and they didnt have my contact number. I also didnt get any email or text from anyone that the parcel would be shipped. Emailed nightline and they are asking for the tracking number. I'm lost. First time this happened to me.

Re: P20 Pro Preorder

Scout
Never mind my query. Just received it 10 mins ago. Smiley Happy
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