Prepay

[DylanGification]

Hi I was overcharged while topping up my mobile two weeks ago. I only saw recently when I checked my bank transactions. From what I can tell the 3 website was running slowly and charged me twice while only confirming one transaction. If I could be refunded that would be great

[Three_Stephen · Accepted solution]

Thanks, Once credit applied to an account it's non-refundable. What we can do is active your plan for another month, will we organise the further month for you? 

[Three_Stephen]

Hi there, can you PM your name, number, address and date of birth and I'll check this out for you 👍

[DylanGification]

*****

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*******Thanks!

[Three_Stephen · Accepted solution]

Thanks, Once credit applied to an account it's non-refundable. What we can do is active your plan for another month, will we organise the further month for you? 

[DylanGification]

Yeah if you could use that extra top up for the next month that would be great! Another thing you could help with is the internet filter? I work as a software developer and sometimes have to hotspot, but a lot of websites I have to use end up blocked by your service. Would you be able to unlock that?

[Three_Stephen]

Yeah, that's no problem. If you get in touch with our Chat Team they can remove this for you. Just follow this link - 3.ie/z8jt  and give them the verification code -7480624 👍 Steve

[DylanGification]

Thanks Stephen that's been helpful but I can't see the chat option anywhere? 

[Three_Stephen]

Do you have pop up's enabled? Once an agent is free a pink box will show up on your screen.