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Overcharged using SMS TOPUP

Hi Three CS,

I usually top up my phone via SMS service 50100.

Couple days ago, i tried to top-up but it responds

" From Three : Sorry, we cannot process your top up at this time.."

So I waited and tried again but same results.

 

Because it's urgent, I tried again to  top up via internet then it works, 20 euro is in my phone bills but the problem is, why three charges 3 times ( 3 x 20 euro = 60) into my bank account? Thanks

Re: Overcharged using SMS TOPUP

3 Staff

Hi chadstindo 👋 I'll look into this for you straight away. Can you PM me your full name, number, address and date of birth so I can access your account and check this out for you? What date did you try to put through this SMS top up?  

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