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Out of allowance info, while still within allowance

Scout

Hi, I have topped up by 20 Euros on the 20th of Jan, and today my 3 account shows me an out-of-allowance usage (broadband) of 13 Euros smth for this month... how can this be ? 

And my credit balance went from 14 to 11 Euros within 3 days, although I have not made any phone calls since 3 Feb. Three working the magic again is it ? Because it's not the first time. Any attempt to call the customer service is futile, those guys in India are less than accommodating. Stereotypical phrases is all they give you.  

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Re: Out of allowance info, while still within allowance

Hi Romano1 👋 I can look into this for you. Is this your phone or broadband account? Can you PM me your full name, number, address and date of birth so I can access your account? 

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