Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!

Online Top Up Problem



  On January 19 I topped up by €20 using bank of Ireland online banking which I always do.  I usually receive the confirmation text within minutes of doing so but I did not.  I waited until the following day and still no text.  I spoke to somebody on the live chat who explained how the process works and assured me that the money would be returned to my account within three to five working days.  Great.


  In the meantime I still had to top up as it was about to expire.  I successfully topped using my debit card over the phone and as expected I received my confirmation text.  This morning I checked my bank account and the €20 was not returned but collected by Three and added to my account balance.  I now have €20 extra on my account balance when I would have preferred it to be returned.


  Anyway, can you confirm how this extra €20 will be used on my account?  Will it go towards my next top up or will I have to top up again?




Re: Online Top Up Problem

Hi Declan 👋 I can look into this for you here. Can you PM me your full name, number, address and date of birth so I can access your account? 


At Three we are updating our systems to make your 3Community experience even better. From Friday the 24th of January, the community will become read-only in preparation for launching a new and improved 3Community later this year

All our useful tips and information can still be viewed in the posts and blogs. Once the new 3Community is ready to go, you will be the first to know. If you are a current member and need help during this time, you can still drop us a private message or alternatively contact us on Facebook or Twitter

Thank you for all your contributions to 3Community and we are excited to welcome you to your new 3Community soon