Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!

Online Top Up Issue


I topped up at approximately 10AM today from my bank account, it is now after 2pm and I am still yet to receive any form of update. I've checked my account and it has left as I'm down €20. I've tried looking for answers and found very little on the subject can someone please point me in the appropriate direction?


Re: Online Top Up Issue

3 Community Manager

@Tonia sorry to hear that. Have you checked your bank account to see if the €20 was taken? If it has been debited from your available funds, can you check to see if it's still in the pending section? Sometimes it can take 24 hours to apply but usually if it is in pending transactions and hasn't applied then it moves back to your available funds within 3 to 5 working days. 


Hi and Welcome to the 3Community. Stay awhile and have a look around. If you haven't already registered, now is a good time to do so.

Click here to see a guide on getting started.

Register now >>