Hi guys,
I have an O2 number for years. I moved abroad last year and am returning home soon. I inserted the SIM today to top-up and it looks like I can't connect to any network while roaming here.
Can you please look into it? I need my old number and need to top up soon
cheers,
bryan
You need to make a chargeable action on the sim every 6 months (make a call/send a text) and top-up to keep the number active.
Hi Bryan, can you PM us your number, name, address and DOB? I'll check this out 👍
You need to make a chargeable action on the sim every 6 months (make a call/send a text) and top-up to keep the number active.
Hi,
I had a O2 number for many years and I didn't use the SIM for last 6.5 years as I'm away from Ireland. Is it possible to reactivate the same number? I have the old SIM card with me and it says deactivated when I put in a mobile phone.
@Jagan Hi there 👋 If a SIM is inactive for 12 months it may close, but there is a way we can get it reactivated for you. If it's inactive for less than 6 months we would be able to do it for you. I've also received your PM so I'll pop back to you there now and we can look into this further.
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