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Re: Not receiving texts from UK numbers

Scout

I’m located in Australia on an iiNet plan. They are an MVNO and use the Optus network. My partner has a plan directly with Optus. Both of us have sent txts to 3users on a pre-paid plan and they confirmed that they did not receive the txt’s.  


I can send txt’s to Singapore and New Zealand numbers. 

Can anyone confirm that 3 prepaid plans should be able to receive txt’s from overseas?  Is there any cases to when a user can’t e.g. the user on 3plan has no credit etc...

 

Mods I’m happy to provide examples, please PM me and I’ll provide. 

Cheers

kickss

Re: Not receiving texts from UK numbers

This is three Ireland so I dont think you'll get the help with a non three ireland account. Reach out to your own support team maybe because theres no way for 3 to see an incoming txt to a 3 number but whether theres credit or not the prepay customer will receive the text.
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