Prepay

[bluecherry74]

As the title says, I'm not receiving texts from UK numbers. I have two relatives in the UK that have recently started texting me but I'm not getting either of their texts. They are receiving mine without a problem.

Would it be possible to look into this for me as I'm anxious to keep in touch with them? I know you'll probably need me to PM my details but I'm not sure how to do that (I used to use the boards.ie forum).

Thank you

[EmerCK]

@bluecherry74  Are they on the same network in the UK? Could be a problem on their side cuz you can send them. You have to PM the mods but you just go to your inbox and compose a message putting one of them in the recipient box. Here are the mods

This is the guide I used to get to know how to use this community I come from boards as well How to use 

[bluecherry74]

Thanks for the reply Emer.

I'm not sure if both are on the same UK network. One of them did contact their provider (BT) who said there was no issue or restriction on their side.

The other one has called me a few times, so that's not an issue. Just seems to be the texts that don't go through.

I'll send through a PM with my details anyway and hopefully there's a solution.

[billbond4]

Texts go through the SMSC in the network and thats where the problem is, either on the UK side or on Three.

My suggestion is for them to use a different messaging app like Viber etc if you having issues, as these issues with texts can sometimes take a while to get resolved.

[Three_Deborah1]

Thanks all @bluecherry74, have you had a chance to look at how to PM us as @EmerCK suggested or tried Viber (thanks @billbond4)? I'm happy to look into this in more detail for you, just send me your number, address and date of birth in PM and we'll go from there 👍 

[bluecherry74]

I did send my details through in a PM to Three_Ashlee - I'll send them through to you as well Deborah as I haven't received a reply.

Using Viber etc won't be a solution as both relatives are quite elderly, and they wouldn't know how. Pretty sure one of them isn't even using a smartphone. 

[Cal123]

The problem is here, because there's a lot of people not receiving important texts through three. I have no texts from UK, South Africa, or Italy that I'm aware of, I don't know what else I've missed.

Stop making excuses, just fix the problem, that's the contract, we pay you, you provide communications.

[Three_Mairead]

Hi @Cal123 Do you have a log of dates, times and the numbers you're not receiving texts from? If so, this information would be very helpful as I can forward this to our tech team for further investigation 👍 

[Cal123]

Sorry, but how would that be possible?

Other than, “did you not get my texts” , “ok I’ll send it again” from some family in England and South Africa over the past few weeks, how can I possibly know what texts I didn’t receive? Short of ringing everyone I know in the world to ask if they had sent me a text and at what time?

[Three_Mairead]

If you could accumulate any information possible would be a great help such as the numbers trying to text you, the times and dates. I know it's not possible to accumulate all of this information but we'll need some information to try and track the texts.