on 10-05-2018 08:15 PM
on 11-05-2018 09:17 AM
on 06-11-2018 04:01 PM
I am having exactly the same issue. Recently switched from 3 Prepay to 3 Bill Pay and that is when I started experiencing the issue. I can receive/send normal SMS just fine.
I contacted the support twice and on this and both times they explained to me that the tech team have resolved it.
It is annoying not being able to verify my accounts because I can't receive VISA verified, MasterCard, messages from my bank for verification and other 2-factor authentication system messages.
I even got a SIM replacement and still, the issue persists.
I have tried my SIM in Huawei P20 Pro and it didn't work, still no messages.
I also tried it in an iPhone 8 Plus and same thing.
I even tried other peoples SIM cards in my phone, thinking maybe it is the phones fault. But with my friends SIM in my phone, they receive the messages just fine.
on 06-11-2018 04:40 PM
Your problem is that the number for the SMSC is not being saved on your sim
Tell us what you see when you do this.
on 09-11-2018 12:11 PM
This same thing is happening to me. I can get sms from friends mobile but most automated sms never get through. Some do though, as I got one from Microsoft. Verify-By-VISA switched off the SMS authentication for me because of this. Now I need to do this type of thing for work and need to register with Twilio which involves getting a verification code via SMS and I'm stuck. Support told me to swap my SIM with another phone so I have to go find another iPhone 5 user and ask them to do me a favor (which I know is a pointless action anyway). Is there anything any one can do for me? It is obviously a common problem and I see that it has been resolved for other users.
on 09-11-2018 10:47 PM
Three – Covid-19
Everyone’s coming together to battle the spread of COVID-19 and this means we have to close 3Stores for a while. Staying connected is more important than ever right now and you’ll find all the help you need on your 3Community and our new open board and Three.ie
Remember, self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.