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Not receiving automated texts

Navigator

Hi,

 

my number stopped receiving texts from the likes of my bank, waste disposal service etc.. last October.  Started working again for a week in February and then nothing since.  Can you help?  I DID find a link on the 3 website that claimed to be a fix but required registration which included the need for a code which was texted (but not received) :/  

 

Can you help?

Re: Not receiving automated texts

Navigator

I have similar issue and it is really painful now that all banks and government websites are sending passwords using automated texts.

 

Anyone from 3 can help?

Re: Not receiving automated texts

Hi there 👋 What type of phone are you using? How long has this been happening for you?

Re: Not receiving automated texts

Navigator
The problem is messenger. Do not allow messenger be your default SMS app.
Revert to the standard SMS app on the phone.

Re: Not receiving automated texts

Navigator

My phone is one plus 3. This problem is happening for a long time. I get texts from some websites like VHI and not from others

Re: Not receiving automated texts

Can you PM your number, address and date of birth and I'll look into this for you.

Re: Not receiving automated texts

Navigator
How do I send on pm

Re: Not receiving automated texts

3 Moderator

Under the text box, there's an option to Send a PM 👍

Re: Not receiving automated texts

Navigator

I checked that. My default app is standard SMS only and not Facebook Messanger

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