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Not receiving any texts

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New Member

Hi team,

 

Since a couple of months ago I stopped receiving text messages, be it automated or from friends. For example, I dont receive messages from my bank and I also can't pass VisaVerify because of that since they are sending texts with passwords. I've checked similar threads but none of them seem to offer a solution.

 

Could you check what's wrong? That's quite urgent as I can't make payments online because of that.

 

Thank you.

Luba

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Re: Not receiving any texts

3 Moderator

Hey @smirnova_la 👋 Can you check your settings where your texts are and ensure that you don't have your texts blocked? Mairéad 

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Highlighted

Re: Not receiving any texts

New Member

Hi Mairead,

 

No, I've checked all the possible settings - I only have the option for blocked contacts and there are none. This only started happening a couple of months ago, I wasn't changing any settings.

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Re: Not receiving any texts

Pathfinder

What model of phone are you using @smirnova_la? Do you have any problems sending messages?

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Re: Not receiving any texts

New Member

Hi Francis,

 

I sent an sms to my friend and she received it

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Re: Not receiving any texts

New Member
Oh, and I am using NexusX
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Re: Not receiving any texts

Pathfinder

The default messaging app may be different on your phone. Can I get to follow these steps to update it:

 

Settings -> Apps -> Tap the 'Gear' Icon -> Default Apps -> SMS App. The app it should be set at is 'Messaging''.

 

Let me know how you get on with that.

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Re: Not receiving any texts

New Member

Did it - using the default "messages" app that I have on my phone (the only other available one is Messenger by Facebook, but I never used it for texts)

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Re: Not receiving any texts

Can you PM me your full name, number, address and date of birth so I can access your account?

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Re: Not receiving any texts

New Member
Done!
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