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No service after travelling abroad

Lookout
I just travelled to Estonia and I have no service whatsoever, I try to manually pick a network but none of them will give me service, I’ll also be in Finland too. Also when or if I get service how much data do I have to use, I’m on the €20 plan where there is unlimited data but is that the same in other countries?
Posted From Apple iPhone

Re: No service after travelling abroad

Navigator

I think I'm having the same issue. When I travel my data roaming won't work.

 

I've tried everything

- restarted phone

- manually selected network

- eventually got a new SIM from three after travelling twice with this issue

 

Just got back from Portugal and the issue STILL isn't fixed even with the new sim. 

 

Hopefully three customer care can help! 

Re: No service after travelling abroad

3 Moderator

Hi Miriam,

 

Thanks a mill for registering and becoming a member 👌 Let's try and get this sorted! Can you see the networks Elisa or Tele2 in your network settings? Your €20 AYCE data plan gives you 6GB of data to use when roaming in the EU. Estonia is not included in these countries though so you would be charged for data  

Re: No service after travelling abroad

3 Moderator

Hey @beccamcr

 

I can see you have started your own thread on this which I'll get back to now 👌

Re: No service after travelling abroad

Lookout
Yeah I can see Elisa and Tele2 but when I click on them there’s no service

Re: No service after travelling abroad

3 Moderator

Can you ensure 4G is switched off in your data settings please Miriam, then try to connect to either of the 2 networks? 

Re: No service after travelling abroad

Lookout
Even with my data turned off and I try to switch between networks it still
tells me I have no service

Re: No service after travelling abroad

3 Moderator

Sometimes the 4G signal can block the connection, if this is switched off then it may allow you to connect to a network 👍

Re: No service after travelling abroad

Lookout
That still doesn’t work, I tried turning off the data and my internet and
it doesn’t seem to help at all.

Re: No service after travelling abroad

3 Moderator

Can you please PM me your account details and I'll have our tech team look into this for you. 

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