Prepay

[Shayni13]

I’ve just arrived in Thailand and have no service. I’ve tried to manually connect to a network but that isn’t working. I’ve never had this issue before, always normally connect to a network while abroad.

[billbond4]

enable 3g only and restart your phone

[Three_Deborah1]

@Shayni13, thanks for getting in touch here. We're aware that some customers are having difficulties with roaming in Thailand. We're working with our partner providers there to get this resolved as a matter of urgency. I'm sorry for any inconvenience caused. 

[Shayni13]

Will there be a date this will be back as I have no way of using my phone without WiFi

[Michael_Mick]

Still out of service? Is your phone unlocked or anything like that so you could use a different SIM. Something pay as you go?

[Three_Deborah1]

@Shayni13, I don't have a timeframe but we're working daily with our roaming partner in Thailand to help return services to our customers over there at the moment.