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No 4g connection

Hi, I just wanted to ask about activating 4G on my sim, I tried to enable 4G access promotion on My3 account but it fails to work. I'm only receiving 3G service on my phone, despite having a 4G compatible phone, 4G enabled in the mobile data settings and a 4G compatible Three sim.

Re: No 4g connection

Legend
When you search for mobile networks in your settings, do you see any 4g ones?

Re: No 4g connection

3 Moderator

Hi @ronnysharma and welcome to 3Community! When you try to manually connect to a network, do you get an option that says 3 3G and 3 4G? 

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