Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!

No 4g connection


Hi, I just wanted to ask about activating 4G on my sim, I tried to enable 4G access promotion on My3 account but it fails to work. I'm only receiving 3G service on my phone, despite having a 4G compatible phone, 4G enabled in the mobile data settings and a 4G compatible Three sim.



Re: No 4g connection

3 Moderator

Hi @johndoe 👋 What type of handset are you using and how old is your SIM card? Where are you based and I'll also check if 4G is available in your area? 👍


Hi and Welcome to the 3Community. Stay awhile and have a look around. If you haven't already registered, now is a good time to do so.

Click here to see a guide on getting started.

Register now >>