Showing results for 
Search instead for 
Do you mean 
Reply

New phone - trouble topping up/getting online

Anonymous

Hi,

 

I'm an existing Prepay customer and recently got a new phone, a Moto 3rd Generation. I really like it, but I'm having some problems.

 

I transferred the SIM card from my old phone to my new one, and received a text from 3 saying my phone couldn't be automatically set up for internet and picture messaging. However, I've been going online, making and receiving calls for a few days with no problems, so I figured it was fine. Last night, though, my phone refused to go online without wifi and went to "emergency calls only".

 

I figured it was a topping up issue, so I've topped up, but I haven't received a text confirming my top up (although I got an email), and I still can't make calls or go online. Does anyone know why this is happening??

0
Highlighted

Re: New phone - trouble topping up/getting online

Leader

Hey @Anonymous,

 

I can help you out here! Have you been able to access your data? Would you be able to let me know the APN settings you've gotten on your phone? I can check your top up here too if you'd like to PM some details. 

0
Announcements

At Three we are updating our systems to make your 3Community experience even better. From Friday the 24th of January, the forum.three.ie community will become read-only in preparation for launching a new and improved 3Community later this year

All our useful tips and information can still be viewed in the posts and blogs. Once the new 3Community is ready to go, you will be the first to know. If you are a current member and need help during this time, you can still drop us a private message or alternatively contact us on Facebook or Twitter

Thank you for all your contributions to 3Community and we are excited to welcome you to your new 3Community soon