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New customer to three and service is very patchy

Lookout
 

Re: New customer to three and service is very patchy

Lookout

Live chat not always available and when you do get through its to an Indian call centre, just talking to a guy called Satish who did not read what I had typed and cut me off rather then help, have copy of the conversation before he cut me off.

 

Trying to access my bill detail from 2 weeks ago, not available, and concerned about overcharging, no help Satish logged me in again ?

 

Webtext is not available for  2 days now, considered to be an extra, other companies would not tolerate it being down for an hour let alone a day ? Three seem to think this is okay

 

a lot of stuff doesn't work and you have to log in 3 times to access services which are not avialbale

Re: New customer to three and service is very patchy

Maestro

Hi Brian, can you PM me your details and I'll check up on these for you now?

Highlighted

CUSTOMER CARE APPALLING I HAVE BEEN A LOYAL CUSTOMER

Scout
 

Re: New customer to three and service is very patchy

Lookout

I have sent a PM and await some solution to the problems, other Companies would be embarrassed if their Webtext was down for an hour, but three is down till the weekend, a bit poor really.

 

Not happy to stay with Three having spent much of the day getting nowhere fast and talking to 3  different people

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