on 04-04-2018 01:56 PM
Live chat not always available and when you do get through its to an Indian call centre, just talking to a guy called Satish who did not read what I had typed and cut me off rather then help, have copy of the conversation before he cut me off.
Trying to access my bill detail from 2 weeks ago, not available, and concerned about overcharging, no help Satish logged me in again ?
Webtext is not available for 2 days now, considered to be an extra, other companies would not tolerate it being down for an hour let alone a day ? Three seem to think this is okay
a lot of stuff doesn't work and you have to log in 3 times to access services which are not avialbale
on 04-04-2018 04:26 PM
I have sent a PM and await some solution to the problems, other Companies would be embarrassed if their Webtext was down for an hour, but three is down till the weekend, a bit poor really.
Not happy to stay with Three having spent much of the day getting nowhere fast and talking to 3 different people
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