Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!

Need to get my old number back please



I have recently switched from bill pay to three pre-pay. My bill pay account was to expire yesterday 21.5.17. I was told that I can not switch my number until my account runs out. Today i have spent all day calling and chatting with your agents only to find out that apparently i can no longer transfer my old number to my new sim.To me this seems crazy especially considering I received advice about not going to the store prior to my account running out. I can't use your online switch SIM form since I can't receive the activation code on my old number. Can you please advise what my options is and how do I get my old number back? 

The old number was registered under my name with three but nobody can seem to help me reactivate it on this new sim.



Re: Need to get my old number back please

Hi @Damirion, I see that you were chatting to the Mods via PM so just wanted to check that all is sorted now?


Re: Need to get my old number back please

Yeah the guys were very helpful and we managed to sort it all out. Thanks
so much.

Re: Need to get my old number back please

3 Community Manager

Glad to hear this, Damir 😊 


Hi and Welcome to the 3Community. Stay awhile and have a look around. If you haven't already registered, now is a good time to do so.

Click here to see a guide on getting started.

Register now >>