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Re: My3 app not working

New Member
replied to your pm

Re: My3 app not working

Leader
I tried the app on 3 different phones. Still won't works. This is BS. The app is completely broke....😓😓
Posted From HTC M8

Re: My3 app not working

3 Moderator

Hi TetraxSonic 👋 How is this for you this morning? Ashlee 😊

Re: My3 app not working

New Member
Hi Bob any luck sorting this out it's still broken
Posted From Huawei RIO-L01

Re: My3 app not working

Leader
@Three_Ashlee It's still not working. This problem has to be on your end, because I tried 3 different phones, and still no luck.
Posted From HTC M8

Re: My3 app not working

New Member

100% on three's side there is a couple of active threads about this at the mo I did a search 

Re: My3 app not working

3 Moderator

Hi All, can you PM your account details: number, address and date of birth and I'll be able to look into this? Can you also include a screenshot of the error being received, the make/model of the phone your using and the software version? Rach

Re: My3 app not working

Guide

Hi Reps, Can I jump on here.  I am experiencing the same problem with My3 app.  The app was working fine until a few days ago but isn't now.  I uninstalled and re-installed the app but it still isn't working.  Is there a fix for this problem?

Re: My3 app not working

3 Staff

Hi cwn, what type of phone are you using? Is the phone a Three phone? Did you update the app in the last couple of days? Are you able to access any part of the My3 app? Are you able to log in through the website?

Re: My3 app not working

[ Edited ]
Guide

Hi Brogan, I am using a Samsung Galaxy S5 phone.  It is a SIM free phone and not supplied bt Three. As I already stated I uninstalled and re-installed the app so the app I am using is the latest from Google Play Store. Yes I can accees parts of the app - see pics below.  I can access my account throught the website. 

 

Screenshot 3 App_1.pngScreenshot 3 App_2.pngScreenshot 3 App_3.png

 

 

 

 

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